Specialist LINK - Linking Calgary area physicians together to improve patient care
Specialist LINK connects family doctors and specialists through a real-time telephone collaboration line that improves efficiency and enhances the coordination of patient care delivery while strengthening relationships between primary and specialty care.
The telephone advice line and enhanced clinical care pathways were developed through the Health Systems Support (HSS) group comprised of leadership from Alberta Health Services and Calgary area Primary Care Networks combined with specialists.
HSS first piloted the phone line with GI in late 2014 and family doctors immediately started seeing the benefits of collaboration to confirm treatment plans. The service then expanded to include Chronic Pain, Endocrinology, Gastroenterology, Hepatology, Neurology, Pediatrics, Respiratory and Rheumatology specialists.
The goal of the Calgary area HSS is to focus on health care improvement by integrating primary and specialty care resulting in improved access for patients.
What doctors are saying about this service:
"The best and most brilliant resource offered through the PCN."
"Excellent, fantastic, great, helpful service.”
“Response was quick and I found a quick effective resolution to my question: No CT required.”
“The speed of return call, 30 minutes, was exactly what the target time was. Appropriate enough to keep the patient in my clinic in order to implement the specialist suggestion without risking a gap in communication later on…”
“It helped alleviate physician anxiety/worry.”
“Helped me decide which was the means of referral – ie. right place, right specialty.”
“Helped deliver further evaluation of complicated case.”
Timeliness is a key in the success of the Specialist LINK service. Call are responded to within 30 minutes.