News

Urology joins Specialist LINK

January 23, 2019

Tele-advice, access pathway added

CALGARY – Urology is set to be added to Specialist LINK’s tele-advice service as part of a new system-wide process for managing adult urology referrals in the Calgary area.

Starting on Monday, January 28, family doctors will be able to log on to www.specialistlink.ca or call 403.910.2551 to request urology tele-advice. Calls are returned within one hour.

The addition of a urology tele-advice line coincides with the launch of a new one-stop referral intake process. Alberta Health Services has partnered with the Southern Alberta Institute of Urology (SAIU) to offer a single point of entry for all new adult urology referrals in the Calgary Zone. Effective immediately, all new referrals should be directed to Urology Central Intake (UCI) for processing. The fax number is 403.592.4250 and a new UCI referral form is available. Click here for more details.

To make it easier for family physicians and their staff to make referrals and access support, a new urology access pathway – complete with links for more information and forms – has also been posted at www.specialistlink.ca under the Clinical Pathways menu.

Urology is the 16th service added to the fast-growing Specialist LINK tele-advice line, which has saved the health care system more than $1 million since it was launched in 2014. Physicians can now access tele-advice online at www.specialistlink.ca or request the service by phone. Click here to view the phone tree, which acts a quick reference guide to the services available and how to access them. The physician (or team member) requesting advice should leave a direct line or cellphone for the physician seeking a call from a urology specialist. The physician should also have the patient’s personal health number at hand.

In addition to offering tele-advice, www.specialistlink.ca is home to 22 pathways, including the new urology access pathway.

For more information about Urology Central Intake, please call 403.943.8770. For any technical issues related to Specialist LINK, please call 587.774.9740 or email specialistlink@cfpcn.ca.

About Specialist LINK
Specialist LINK was launched in 2014 as part of a collaboration between Calgary and area Primary Care Networks, specialists and Alberta Health Services. A non-urgent tele-advice line for family physicians is available Monday to Friday, 8 a.m. to 5 p.m. (8 a.m. to 4 p.m. for chronic pain), excluding statutory holidays. Call 403-910-2551 or toll-free at 1-844-962-5465. Calls are returned within one hour. Clinical care pathways are also available. Please visit www.specialistlink.ca for more details.


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