Otolaryngology joins Specialist LINK

February 3, 2020

CALGARY – Otolaryngology is the latest non-urgent tele-advice service available to Calgary-area family physicians via Specialist LINK.

It joins Cardiology and Electrophysiology as the newest additions to the fast-growing service that connects specialists with family doctors in real time. Requesting tele-advice is simple; doctors or their team members can visit and click on the relevant button (in this case Otolaryngology), or call 403.910.2551 (and press 4-4, respectively). Physicians can expect to receive a call-back within one hour.

Otolaryngology (ear, nose and throat) tele-advice supports the following:

  • Interpretation of incidental results for imaging – for example, cysts in sinuses (imaging reports need to be shared)
  • General questions about next steps for many conditions: Examples may include how to handle a neck lump (at least an ultrasound should have been completed)
  • Other examples of general issues or ear, nose and throat conditions that could be appropriate include chronic sinusitis, epistaxis, malformation, swallowing and voice disorders, mass of nasal sinus, nasal symptoms, sino nasal papilloma, thyroid disease rhinology

Physicians who choose to request tele-advice service by phone can click here to view the phone tree, which acts a quick reference guide to the services available and how to access them. The physician (or team member) requesting advice – either online or by phone – should always leave a direct line or cellphone for the physician seeking a call. The physician should also have the patient’s personal health number at hand. Adult and pediatric otolaryngology is also set to be available as an eReferral Advice Request in the Calgary area, starting in April 2020.

*Click here to download a one-page quick reference guide to the specialty services available via Specialist LINK and eReferral Advice Request.

In addition to offering tele-advice, is home to 26 pathways and other resources for family physicians. For any technical issues related to Specialist LINK, please call 587.774.9740 or email

About Specialist LINK

Specialist LINK was launched in 2014 as part of a collaboration between Calgary and area Primary Care Networks, specialists and Alberta Health Services. A non-urgent tele-advice line for family physicians is available Monday to Friday, 8 a.m. to 5 p.m. (8 a.m. to 4 p.m. for chronic pain), excluding statutory holidays. Tele-advice can be requested at or by calling 403-910-2551 or toll-free at 1-844-962-5465. Requests are returned within one hour. Clinical care pathways are also available. Please visit for more details.

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