Refugee Health set to be added to Specialist LINK

August 1, 2019

CALGARY – Refugee Health is the set to become the 21st tele-advice service available to Calgary and area physicians through Specialist LINK.

A team of physicians based at Mosaic Primary Care Network’s Refugee Health Clinic are available to offer advice, effective Wednesday, August 7. The physicians staffing the tele-advice line have Diplomas in Tropical Medicine and Hygiene and many years’ experience of working with refugees.

Refugee Health is the sixth new group added to the fast-growing Specialist LINK tele-advice line this year alone. Requesting tele-advice is simple; doctors can log on to and click on the relevant button (in this case Refugee Health) or call 403.910.2551. Physicians can expect to receive a call-back within one hour. Physicians interested in requesting Refugee Health tele-advice can ask for support with the following: 

  • Screening tests for newcomers
  • Management of health issues specific to newcomers (e.g. schistosomiasis, mental health)
  • Billing and coverage for refugees

More information about the Refugee Health Clinic is also available at

Launched in 2014, the Specialist LINK tele-advice service has saved the health care system more than $1.2 million since its inception. Physicians can access tele-advice at or request the service by phone. Click here to view the phone tree, which acts a quick reference guide to the services available and how to access them. The physician (or team member) requesting advice should leave a direct line or cellphone for the physician seeking a call from an anesthesiology specialist. The physician should also have the patient’s personal health number at hand. Tele-advice* is available in the following areas:

  • Anesthesiology
  • Chronic pain
  • Congestive heart failure
  • Endocrinology
  • Gastroenterology
  • Gynecology
  • Hepatology
  • Neurology
  • Nephrology
  • OB Internal Medicine
  • Palliative care
  • Pediatrics (Paedlink)
  • Podiatric Surgery
  • Psychiatry
  • Refugee Health (beginning August 7, 2019)
  • Respirology
  • Rheumatology
  • Spinal Surgery
  • Sports Medicine
  • Urology
  • Vascular Surgery

*Click here to download a one-page quick reference guide to the specialty services available via Specialist LINK and eReferral Advice request. In addition to offering tele-advice, is home to 22 pathways and other resources for family physicians. For any technical issues related to Specialist LINK, please call 587.774.9740 or email

About SPecialist LINK

Specialist LINK was launched in 2014 as part of a collaboration between Calgary and area Primary Care Networks, specialists and Alberta Health Services. A non-urgent tele-advice line for family physicians is available Monday to Friday, 8 a.m. to 5 p.m. (8 a.m. to 4 p.m. for chronic pain), excluding statutory holidays. Call 403-910-2551 or toll-free at 1-844-962-5465. Calls are returned within one hour. Clinical care pathways are also available. Please visit for more details.

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