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Changes to general surgery tele-advice options

October 1, 2021

With the pressure on specialty care heightened by the impact of the fourth wave, some changes have been made to the surgical tele-advice services offered via specialistlink.ca.

General surgery, which wasn’t available in September, resumed service starting Friday, October 1. It replaces endocrine surgery, surgical oncology and hepatobiliary tele-advice, which have all been discontinued. Colorectal surgery and upper GI bariatrics were suspended in September. All enquiries for the surgical sub-specialties can now be directed to general surgery.

General surgery tele-advice continues to be available from Monday to Friday, 8 a.m. to 5 p.m. (except statutory holidays). Requesting Specialist LINK tele-advice is simple: Visit specialistlink.ca and click on the desired speciality or sub-specialty. Enter a direct phone number or cell and have the patient’s personal health number at hand. Calls are returned within one hour. Tele-advice can also be requested by calling 403-910-2551.

Make the most of your call

To make the most of tele-advice, please leave a direct number or cell phone for your call and limit patient-related questions to one patient per call. Allow an hour for a call-back – please don’t try submitting another request after 30 minutes. If you are working with a resident we recommend that you, as a preceptor, should also be on the call. This is important for billing reasons. Please just alert the consultant and ensure they are aware of this.

If you have any problems connecting with Specialist LINK tele-advice, please email specialistlink@calgaryareapcns.ca or contact the Specialist LINK administrator at 403-910-2551 (extension 0).


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