Tele-advice information
TELE-ADVICE FOR PHYSICIANS
Tele-advice is one of the core services offered by Specialist LINK in the Calgary area. Family doctors and specialists are connected through a real-time advice line. Calls are returned within one hour.
Please note: This is a physician-only service. Patients with a health concern should call 911 for immediate assistance or contact Health Link 811. Patients may also wish to visit our patient stories page for more information.
HOW TO REQUEST TELE-ADVICE
There are two easy ways for Calgary-area physicians to request tele-advice:
- Click here to return to the home page, select the chosen specialty from the main menu, enter your information and wait for your call to be returned.'
- Call 403.910.2551 or toll-free at 1.844.962.5465 to request non-urgent advice. Physicians can review the call tree below for ease of use.
TELE-ADVICE CALL TREE
When calling to request tele-advice, you can save time by pressing the following to skip the automated message:
- 0 - Administrative help
- 1, 1 - Gastroenterology
- 1, 2 - Respirology
- 1, 3 - Neurology
- 1, 4 - Chronic pain
- 1, 5 - Sports medicine
- 2, 1 - Endocrinology
- 2, 2 - Rheumatology
- 2, 3 - Hepatology
- 2, 4 - Nephrology
- 2, 5 - Urology (available from January 28, 2019)
- 3, 1 - Pediatrics (PAEDLINK)
- 4, 1 - Podiatric surgery
- 4, 2 - Vascular surgery
- 5, 1 - Psychiatry
- 5, 2 - Congestive heart failure
- 5, 3 - Palliative care
ABOUT TELE-ADVICE
Tele-advice is one of several services offered thanks to a unique partnership between Alberta Health Services, the seven Calgary and area Primary Care Networks and specialists. The first tele-advice phone line, which offered gastroenterology advice, was launched in late 2014. Family doctors immediately started seeing the benefits of collaborating with a specialist to confirm treatment plans. The tele-advice line quickly expanded to include chronic pain, endocrinology, hepatology, neurology, pediatrics, respiratory and rheumatology. It continues to grow and add new specialties.
In addition to offering tele-advice line, clinical care pathways can also be downloaded from this website.