Tele-advice information

TELE-ADVICE FOR PHYSICIANS

Tele-advice is one of the core services offered by Specialist LINK in the Calgary area. Family doctors and specialists are connected through a real-time advice line. Calls are returned within one hour. 

Please note: This is a physician-only service. Patients with a health concern should call 911 for immediate assistance or contact Health Link 811. Patients may also wish to visit our patient stories page for more information.

HOW TO REQUEST TELE-ADVICE

There are two easy ways for Calgary-area physicians to request tele-advice:

  1. Click here to return to the home page, select the chosen specialty from the main menu, enter your information and wait for your call to be returned.'
  2. Call 403.910.2551 or toll-free at 1.844.962.5465 to request non-urgent advice. Physicians can review the call tree below for ease of use.

TELE-ADVICE CALL TREE

When calling to request tele-advice, you can save time by pressing the following to skip the automated message:

  • 0 - Administrative help
  • 1, 1 - Gastroenterology
  • 1, 2 - Respirology
  • 1, 3 - Neurology
  • 1, 4 - Chronic pain
  • 1, 5 - Sports medicine
  • 2, 1 - Endocrinology
  • 2, 2 - Rheumatology
  • 2, 3 - Hepatology
  • 2, 4 - Nephrology
  • 2, 5 - Urology 
  • 3, 1 - Pediatrics (PAEDLINK)
  • 4, 1 - Podiatric surgery
  • 4, 2 - Vascular surgery
  • 5, 1 - Psychiatry
  • 5, 2 - Congestive heart failure
  • 5, 3 - Palliative care
  • 5, 4 - Anesthesiology
  • 6, 1 - Obstetric Internal Medicine 

ABOUT TELE-ADVICE

Tele-advice is one of several services offered thanks to a unique partnership between Alberta Health Services, the seven Calgary and area Primary Care Networks and specialists. The first tele-advice phone line, which offered gastroenterology advice, was launched in late 2014. Family doctors immediately started seeing the benefits of collaborating with a specialist to confirm treatment plans. The tele-advice line quickly expanded to include chronic pain, endocrinology, hepatology, neurology, pediatrics, respiratory and rheumatology. It continues to grow and add new specialties.

In addition to offering tele-advice line, clinical care pathways can also be downloaded from this website.

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