News

Refugee Health set to be added to Specialist LINK

August 1, 2019

CALGARY – Refugee Health is the set to become the 21st tele-advice service available to Calgary and area physicians through Specialist LINK.

A team of physicians based at Mosaic Primary Care Network’s Refugee Health Clinic are available to offer advice, effective Wednesday, August 7. The physicians staffing the tele-advice line have Diplomas in Tropical Medicine and Hygiene and many years’ experience of working with refugees.

Refugee Health is the sixth new group added to the fast-growing Specialist LINK tele-advice line this year alone. Requesting tele-advice is simple; doctors can log on to www.specialistlink.ca and click on the relevant button (in this case Refugee Health) or call 403.910.2551. Physicians can expect to receive a call-back within one hour. Physicians interested in requesting Refugee Health tele-advice can ask for support with the following: 

  • Screening tests for newcomers
  • Management of health issues specific to newcomers (e.g. schistosomiasis, mental health)
  • Billing and coverage for refugees

More information about the Refugee Health Clinic is also available at http://mosaicpcn.ca/services/Pages/Refugee-Health-Services.aspx.

Launched in 2014, the Specialist LINK tele-advice service has saved the health care system more than $1.2 million since its inception. Physicians can access tele-advice at www.specialistlink.ca or request the service by phone. Click here to view the phone tree, which acts a quick reference guide to the services available and how to access them. The physician (or team member) requesting advice should leave a direct line or cellphone for the physician seeking a call from an anesthesiology specialist. The physician should also have the patient’s personal health number at hand. Tele-advice* is available in the following areas:

  • Anesthesiology
  • Chronic pain
  • Congestive heart failure
  • Endocrinology
  • Gastroenterology
  • Gynecology
  • Hepatology
  • Neurology
  • Nephrology
  • OB Internal Medicine
  • Palliative care
  • Pediatrics (Paedlink)
  • Podiatric Surgery
  • Psychiatry
  • Refugee Health (beginning August 7, 2019)
  • Respirology
  • Rheumatology
  • Spinal Surgery
  • Sports Medicine
  • Urology
  • Vascular Surgery

*Click here to download a one-page quick reference guide to the specialty services available via Specialist LINK and eReferral Advice request. In addition to offering tele-advice, www.specialistlink.ca is home to 22 pathways and other resources for family physicians. For any technical issues related to Specialist LINK, please call 587.774.9740 or email specialistlink@cfpcn.ca.

About SPecialist LINK

Specialist LINK was launched in 2014 as part of a collaboration between Calgary and area Primary Care Networks, specialists and Alberta Health Services. A non-urgent tele-advice line for family physicians is available Monday to Friday, 8 a.m. to 5 p.m. (8 a.m. to 4 p.m. for chronic pain), excluding statutory holidays. Call 403-910-2551 or toll-free at 1-844-962-5465. Calls are returned within one hour. Clinical care pathways are also available. Please visit www.specialistlink.ca for more details.


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