Associated clinical pathways

Associated clinical pathways:

COVID-19 primary care pathway

eReferral Advice available

As an alternative to infectious disease tele-advice, providers in the Calgary Zone can submit an eReferral Advice Request for sexually transmitted infections (STI) issues only, and will receive a response back from a clinical development nurse within five calendar days.

To submit an eReferral Advice Request, go online. For a list of other specialties available and more information about eReferral, visit the website.

How to request Infectious Disease tele-advice

Hours of Operation
Monday to Friday: 8 a.m - 12:30 p.m; 12:30 p.m - 5 p.m
Saturday to Sunday: Closed

This service is temporarily closed.
Please check back for updates.
Opens Monday at 8 a.m

✅ Request has been sent successfully!
Specialist: {specialist}
Practitioner ID: {pracID}

❌ Service closed

This tele-advice service is closed.

For more information, please call 403.910.2551 Ext 0, or email [email protected]
(Please note: Calls and emails will be returned during office hours, Monday to Friday)

What can I enquire about?

  • Supporting calls related to adult patients with acute or chronic infectious diseases. Some examples of common clinical scenarios include:
  • • Skin and soft tissue infections
  • • Osteomyelitis
  • • Bloodstream infections
  • • Urinary tract infections
  • • C. difficile diarrhea
  • • Fever of unknown origin and fever in the returning traveler
  • • COVID-19, which may include testing, infection prevention and control and treatment questions

More details

• If physicians have questions about laboratory testing, they should be directed to the microbiologist

• Questions specifically regarding tuberculosis can be directed to TB services on call

• With respect to contact tracing in the community or post-exposure prophylaxis, these calls are best handled by public health

• Questions regarding pediatric patients should be directed to pediatric infectious diseases specifically at Alberta Children’s Hospital

• To request this service by phone, call 403-910-2551 and press 1, 6

Contact us

If you have a question, comment or technical issue, please call 403.910.2551 Ext 0, or email [email protected].