The non-urgent tele-advice line for pediatric COVID-19 questions that is available via will be discontinued on Wednesday, June 23 due to a drop in call volume. Family physicians and nurse practitioners who need to speak to a pediatric infectious disease specialist can instead call the Alberta Children’s Hospital switchboard at 403-955-7211 and ask for the on-call specialist.

Meanwhile, pediatric urology tele-advice will be added to, also on Wednesday, June 23. Examples of questions physicians may wish to seek advice on include the following:

  • Management and work-up of febrile urinary tract infections or severe hydronephrosis

  • Management and work-up of ambiguous genitalia

  • Concerns about urgent urology issues such as testicular torsion or obstructing ureteric stone

Requesting tele-advice is simple: Visit and select the preferred service (in this case, hover over pediatrics before clicking on pediatric urology). Pediatric urology advice can also be requested by calling 403-910-2551 and pressing 3, 4. You can expect to receive a call back within one hour. The service is available Monday to Friday, from 8 a.m. to 5 p.m. It is closed on statutory holidays. For more information about the 51 tele-advice services available via Specialist LINK, please consult our user guide.

Make the most of your call

To make the most of tele-advice, please leave a direct number or cell phone for your call and limit patient-related questions to one patient per call. Allow an hour for a call-back – please don’t try submitting another request after 30 minutes. If you are working with a resident we recommend that you, as a preceptor, should also be on the call. This is important for billing reasons. Please just alert the consultant and ensure they are aware of this.

If you have any problems connecting with Specialist LINK tele-advice, please email or contact the Specialist LINK administrator at 403-910-2551 (extension 0).