Due to an issue with a decommissioned fax line, some referrals for urology consults in the Calgary Zone were not received from Aug. 9, 2023, to Jan. 1, 2024.

Alberta Health Services has taken immediate steps to investigate the issue and is asking primary care providers and clinics to do the following:

  1. Check your patient panel to see if you’ve sent any patients to Calgary Zone urology and/or Calgary Zone Facilitated Access to Specialized Treatment (FAST) urology between Aug. 9, 2023 and Jan. 1, 2024 and:
    a) Identify which patient referrals have not received a consult letter, appointment booking or confirmation of being on a waitlist
    b) Label any outstanding referrals with LEGACY REFERRAL and fax the outstanding referral to 1-833-627-7023
    c) If you have access to Netcare, referral status can also be confirmed by logging into the patient record and viewing the “referrals in progress” on the left

  2. Update your fax phone book to remove the legacy Urology Central Intake (UCI) number 403-592-4250 and add in Calgary FAST number 1-833-627-7023

  3. Confirm if you have faxed legacy referrals or aren’t sure, please call the FAST office to let them know at 1-833-553-3278 Ext. 4

  4. Please print this poster and post by your fax machine to remind staff to submit to Calgary Zone FAST for all available surgical specialties

If you have any questions, please call 1-833-553-3278 (Monday to Friday) or email [email protected]. Patients who have already been identified and impacted by the issue have been medically triaged and will be scheduled to see a urologist in order of urgency. This notice does not apply to patients who have received confirmation that they are on the waitlist to see a urologist, or who have an appointment with a urologist already scheduled.

AHS is continuing to follow up on referrals to ensure patients impacted are identified and prioritized for care. Patients can call the Urology Referral Assistance Line 1-877-720-0707 to reach out if they have questions or concerns. Read the memo.